Help & frequently asked questions
Troubleshooting guides for the problems travellers hit most often, plus quick answers to the common questions about getting a visa to Russia.
Troubleshooting guides
In-depth, answer-first help for specific situations.
Visa rejected
The most common reasons a Russian visa is refused, and how to reapply successfully.
Read guideRegistration (7-day rule)
Who registers you, when the clock starts, and what happens if you miss the deadline.
Read guideOverstay penalties
What happens if you stay past your visa, and how to avoid an entry ban.
Read guidePhoto requirements
Exact size, background and quality rules for consular and e-Visa photos.
Read guideProcessing time
Realistic timelines for the e-Visa and standard visas, plus rush options.
Read guideLost / stolen visa
Emergency steps if your passport, visa or migration card goes missing.
Read guideBusiness visa without a company
You do not need to own or register a company in Russia to get a business visa — here is how the invitation actually works.
Read guideTransit & layover in Russia
When a layover in Moscow or another Russian airport needs a transit visa — and when it does not.
Read guideRefused entry at the border
A valid visa is permission to travel, not a guarantee of entry — here is why border officers can refuse you and how to reduce the risk.
Read guideCommon questions
Still have questions?
Find the exact steps for your nationality on your country guide, or write to our team at support@ivisa.ru.
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